Welcome to Wigan Council’s remote access server 'Maypole'

Please note that from the 21st of April connections from the internet using this server will only be possible to users who have enrolled for DUO 'two factor authentication'. Enrolment will start automatically the first time you connect after that date or you can enrol in advance by selecting the option below.
Only users authorised by Wigan Council, Wigan and Leigh Housing or Wigan Leisure and Culture Trust are permitted to connect

  • Council Officers
    • Click the "Wigan Council Officer - Click Here to Connect" button above, then click 'Open'.
    • When the Remote Desktop dialogue opens, type in the name of the terminal server you wish to connect to .
  • Officers with access to 'PSN orginated data' data
    • Click the "Officers using Smart Card - Click Here to Connect" button above N.B. this button provides access via 'Dolly' , then click 'Open'.
    • When the Remote Desktop dialogue opens, type in the name of the terminal server you wish to connect to .
  • Council Members
    • Click the "Wigan Council Members - Click Here to Connect" button above, then click 'Open'.
    • Next, enter your username - this needs to be in the format: domain\username - and your password in the 'Gateway Server Credentials' dialog window and click OK.
    • Click OK on the next screen and you will be presented with the login screen for the Member's terminal server.

Notes

IT Helpdesk

If you are experiencing problems and can't connect you can contact the IT helpdesk on 01942 404142.
Please note the helpdesk is fully open 8am - 6pm weekdays a reduced service is available at all other times.